Refund policy

Return and Refund Policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return under our voluntary 30-day return policy, your item must be in its original condition, unworn, unused, and with all original tags and packaging.

How to Start a Return

To request a return, please contact us at l.manzhos91@gmail.com.

If your return is approved, we will provide you with instructions on how and where to send your package. Please do not send any items back without contacting us first.

Return Shipping Costs

For returns due to a change of mind or other reasons not related to a defect or our mistake, the customer is responsible for the return shipping costs.

If an item is defective, damaged, or incorrect due to our mistake, we will cover the return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and arrange an appropriate solution.

Your statutory consumer rights regarding defective or non-conforming goods remain unaffected.

Exchanges

The easiest way to get the item you want is to return your original item (if eligible) and place a separate order for the new item once your return has been approved.

European Union – 14-Day Right of Withdrawal

If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must inform us of your decision within the 14-day period.

You may handle and inspect the item to the extent necessary to establish its nature, characteristics and functioning. However, you may be responsible for any diminished value resulting from handling beyond what is necessary.

The right of withdrawal does not apply to goods made to your specifications or clearly personalized items, as provided by applicable EU consumer protection law.

For returns under the statutory right of withdrawal, customers are responsible for the direct cost of returning the goods, provided they have been informed of this before placing their order.

Refunds

Once we receive your returned item and inspect it, we will notify you of the outcome.

For returns under our voluntary 30-day policy, approved refunds will be issued to your original payment method within 10 business days of approval.

For withdrawals under the EU statutory 14-day right, refunds will be processed in accordance with applicable consumer protection law. We may withhold the refund until we have received the returned goods or you have provided proof of having sent them back, whichever occurs first.

Please note that your bank or payment provider may need additional time to process the refund.

If you have any questions about returns or refunds, please contact us at l.manzhos91@gmail.com.